Covid-19 has had a profound impact on how retailers deliver goods to customers, what customers buy, and how. Retailers who weren’t already dealing with the merging of the digital and physical retail worlds have had to adapt fast.
Stores really need to work hard now – and need to ramp up their ability to act as part of the distribution network for retail brands. Consumers – due to choice, new habits, or restrictions are spending less time in stores, but often choose to either buy-online-pickup-in-store (BOPIS).
Likewise, being able to offer ship-from-store to your online customers, you tap into a fulfillment powerhouse – allowing you to leverage prime store locations, and efficiently fulfil orders more quickly and economically.
Around the world, retailers are being affected differently, but regardless of the restrictions and situation where are you, these changes will be universal and they will be long-lasting. This e-book goes into how services like ship-from-store can transform stores into omnichannel hub.