Retail System Integration

You see complexity, your customers only see you

As the market leaders in retail technology integration, GOC Retail helps retailers build unified commerce solutions that deliver true digital transformation. That is a lot of buzz words, but what it means is that we understand the entire retail technology landscape, and we know how to bring it all together for you and your customers.

A single brand experience for customers

Whether your customers are in-store, or on your website, social media, or a digital marketplace they need a consistent, and quality experience. Whether they are just browsing, clicking on an email button, purchasing or returning products, the journey needs to be frictionless and pleasing. You want to be able to increase sales, and not lose sales. This means inventory management and visibility across touchpoints and personalisation, which all comes down to how well your systems are integrated.

Untangling the complexity

We don’t argue that there is a continuously growing array of technology available to retailers – supply side ERP and WMS, eCommerce sites, online sales and marketplace platforms, digital delivery and product solutions like OMS and DOM, in-store POS (mobile and fixed), not to mention instore hardware like printers and scanners. The solution to the complexity is to design an overall solution based on modern cloud-based technology that easily connects to other systems.

Flexibility to focus where you need to

To have the flexibility, adaptability and scalability to be ready for whatever comes next means knowing  you can pivot to react to a challenge or capitalise on an opportunity, and unless your systems have fluid interconnectedness, your ability to react and respond will be hampered. Our integration philosophy is in line with the very latest thinking. Retailers in the future will work with fewer monolithic, silo-ed systems and move to a cloud based “micro-service” approach. You want to be able to easily focus on the area of need. An integrated solution where product, customer and business data is always current, centralised and accessible. With easily replaceable components,  you can update areas of your business that need improving – like fulfilment, customer service, or operations. To achieve this, we rely on cloud-native technology, a smart architectural framework, and deep understanding of how it all works.

Ask us about seamless integration