Imagine a world where your customers can freely engage with any channel, where every store is a point of service and supply, and where you have intimate, instant understanding of your customer and their behaviour. This is the new digital world, and your future success depends on it.
Making sense for your business
Building a customer-centric experience is a balancing act for your business. You need to ensure that the purchasing journey is tailored to your customer, but shopping opportunities must make sense from a business perspective. So that you can quickly adapt and react to changing market demands and changes of season, your sales channels should seamlessly and automatically consider inventory levels, logistical constraints, and customer & channel priorities.
Your customer is your heart
Every customer is different and desires a different shopping journey, whether its through your website, online channels or your store. You need to accommodate their preferences, by intimately understanding and adapting to their behaviour and ensuring a seamless experience with your brand. They want flexibility in researching, purchasing, delivery and returning. Each point in this journey is an opportunity for you, so empowering them to shop the way they want across all your touch points will drive loyalty and more purchase activity.
Seamlessly integrated retail technology
Because of our deep understanding of the retail business – we know that you need a 360 ° approach – beautiful in-store technology; engaging web, mobile and connected marketplaces; powerful supply-side software; all whilst building an intimate awareness of your customer’s journey.
Web, eCommerce and Marketplace Integration
– Seamless brand interaction
– Open up limitless purchasing options for customers
– Intelligent order routing
– Expose your inventory
– Mobile and fixed POS
– Powerful CRM, loyalty and clienteling
– Cataloging and endless aisle
– Innovative digital technology
– Single funnel of truth
– Customer behaviour and journey
– Staff,store and business performance
– Intelligent sourcing – production and procurement
– Order routing – prioritising your channels
– Every store is a warehouse